Q1: Do you offer free samples?
A:Yes, we provide free samplesfor your evaluation.Shipping cost is covered by the customer or negotiated separately.
Q2: What payment methods do you accept?
A: We accept T/T (bank transfer), L/C,and PayPal for small orders.
Q3:How long is the production lead time?
A: Standard products: 2-4 weeks; Customized products: 6-8 weeks after sample approval.
Q4: What is your warranty or return policy?
A: We provide a 12-month warranty service. Quality issues will be resolved through replacement or refund.
Q5: How do I place an order?
A: Contact us via online support email/phone for a quote, then confirm with a PO.
Q6: Is this price EXW, FOB or CIF?
A: Our default quote is based on EXW terms. If you require FOB or other shipping terms, I will recalculate the price for you.
Q7: Do you support product customization? Can you print our logo?
We fully support OEM & ODM customization services, including logo printing, color customization, size adjustment, material modification and packaging design. You only need to provide us with design drawings or detailed customization requirements, and our professional team will confirm the plan with you and arrange production.
Q8:Can I place an order less than the standard MOQ?
For your first trial order, we can accept a small batch order less than the standard MOQ to help you test the market feedback. The specific minimum quantity can be further negotiated, and we will try our best to meet your trial demand.